Reference

Everything You've Been Meaning to Ask Us

Got a question about your account, a deposit through PayPal or Venmo, or how access works in your state? We've pulled together the answers we hear most — straight answers, no runaround. If something's still not clear, our support team is one message away.

Account SetupPayPal & VenmoPlay+ PrepaidState EligibilityWithdrawals
Explore the Lobby Read FAQ
wvpick4 Everything You've Been Meaning to Ask Us
wvpick4 What Our FAQ Section Covers

What Our FAQ Section Covers

This page handles the questions that come up most often — account creation, identity verification, how local payment rails like PayPal, Venmo, and Play+ prepaid cards connect to your wallet, and what happens when you want to pull money back out. We've written each answer the way we'd explain it to you directly: the actual steps, not a pointer to another help

doc. Access to our sportsbook and casino depends on state law and is available where local law permits, so eligibility questions are covered here too. Players in Pittsburgh have asked us about same-game parlay access on NFL Sundays, and those answers are in the questions section below. If you're working through a verification hold or a pending withdrawal, the support paths at

the bottom of this page get you to a real response faster than searching around.

  • PayPal
  • Venmo
  • Play+ Prepaid
  • State Access
PLATFORM AT A GLANCE

What's Behind the Numbers

3
Local payment methods: PayPal, Venmo, Play+
SSL
Account and transaction data encrypted via SSL
Web + Mobile
Full account access on browser and mobile devices
4 Categories
Sportsbook, live dealer, slots, and table games
REACH US DIRECTLY

How to Get Help When the FAQ Doesn't Cut It

Some questions need a real person. If what's below doesn't answer your situation — a verification step that's stalled, a Venmo payout that hasn't landed, or an account access issue — here's how to get a response without digging through menus.

Live Chat Open the chat widget from any page while logged in. It routes to account support and handles payment and withdrawal questions without a callback wait.
Email Support Send your question to our support address from your registered email. Include your username and the payment method involved so we can pull up the right account details fast.
Account Help Center Your account dashboard has a dedicated help section with step-by-step paths for identity verification, Play+ card linking, and withdrawal status checks.
WHY ANSWERS HERE ARE RELIABLE

How We Keep Our FAQ Accurate

We update this page when processes change — not just when questions pile up. Every answer reflects how the platform actually works right now, from payment clearing to account verification steps.

Written by the Ops Team

These answers come from the people who handle accounts and payments daily — not a templated help file copied from a generic platform doc.

Payment Steps Are Real

PayPal, Venmo, and Play+ deposit and withdrawal paths described here match our current checkout flow — tested against the live account interface.

State Eligibility Is Honest

We don't claim access where it isn't available. Eligibility depends on state law, and we say so clearly rather than glossing over it with vague language.

Updated When Things Change

If a payment method changes, a verification step is added, or a game category becomes available in new states, the FAQ reflects it — we don't leave stale answers up.

Answers to What You're Actually Searching

These are the questions we hear most through live chat, email, and account inquiries. If yours isn't here, our support team handles it through the channels above.

Go to the cashier in your account, select PayPal or Venmo, enter the amount, and confirm through your PayPal or Venmo app. Funds reflect in your account wallet once the transfer clears on their end.

Play+ is a prepaid card linked directly to your account. Load it from the cashier, then use it for deposits or to withdraw winnings to the card balance, where permitted by state law.

Access depends on state law and is available only in eligible states. Check your account registration screen — it confirms eligibility based on your location at the time you sign in.

Most holds are tied to identity verification. Upload a government-issued ID and proof of address through your account dashboard. Once documents clear review, the withdrawal moves to processing.

Yes — the sportsbook, including same-game parlays and player props for NFL and college football, loads fully in your mobile browser without a separate download required.

Head to Account Settings, then the Verification tab. Submit a photo ID and one address document. We review submissions and notify you by email when the account is cleared.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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